At Upton Specialised Tree Services, we pride ourselves on providing a smooth, professional experience from the very first enquiry through to the final result. Whether you need a simple prune or a full tree removal, our process is designed to be clear, efficient, and customer-focused every step of the way.
- Getting in Touch
Every job starts with an enquiry. Customers can reach out to us by phone, email, through our website, or even via social media. At this stage, we gather key details such as your contact information, location, and a brief description of the work required. If you have photos of the trees, these can be especially helpful.
- Recording Your Enquiry
Once we receive your enquiry, it is logged into our system. This ensures nothing gets missed and allows us to organise and prioritise jobs effectively. Keeping accurate records also helps us provide a more personalised service. With these detailes we carry out a check with the local authority to establish if the there maybe any planning constants such as TPOs of conservation areas, this will help inform our consultation of our site visit
- Site Visit and Consultation
One of our experienced team members will visit your property to assess the trees and surrounding area. During this visit, we’ll discuss your requirements in detail, evaluate access and safety considerations, and offer professional advice where needed. Also we carry out a full digital risk assessment and create a job pack in order that our operatives have all the details of the works
- Providing a Quotation
Following the site visit, we prepare a clear and detailed quotation. This outlines the work to be carried out, the cost, and an estimated timeframe. We aim to be transparent, so you know exactly what to expect.
- Approval and Booking
Once you’re happy with the quote, you can confirm acceptance. We’ll then schedule the work at a convenient time and keep you informed of the planned date and arrival details. We may also need to submit a planning application to the local authority for consent to carry out the works, this is a free service we offer once the quote has been accepted.
- Preparing for the Job
Before the work begins, we make sure everything is in place. This includes organising the right equipment, assigning the appropriate team, and ensuring all safety considerations are covered. In addition we handle booking road space if required for traffic lights or road closures.
- Carrying Out the Work
On the day, our team arrives ready to work efficiently and safely. We carry out the job to a high standard, following all relevant regulations, and always aim to minimise disruption. We have the most extensive range of equipment and machinery which can make any job more efficient which means we can carry out works to a higher standard.
- Leaving Your Property Tidy
We don’t just complete the work—we make sure your property is left clean and tidy. All debris is cleared, and the site is checked thoroughly before we leave.
- Final Checks and Customer Satisfaction
Before finishing, we ensure everything meets our standards and, most importantly, your expectations. We’re always happy to answer questions and make sure you’re completely satisfied with the result.
- Invoicing and Payment
Once the job is complete, we issue an invoice with clear payment details and options. Our process is straightforward and hassle-free. We accept card payments over the phone as well as online
- Aftercare and Follow-Up
Our relationship doesn’t end when the job is done. We may follow up to ensure you’re happy with the work and are always here if you need further advice or future tree services.
A Service You Can Rely On
From start to finish, our goal is to make the entire process as simple and stress-free as possible. At Upton Specialised Tree Services, we combine professionalism, clear communication, and quality workmanship to deliver results you can trust.
If you’re considering tree work, don’t hesitate to get in touch—we’re always happy to help.
